Application Maintenance & Support

Application Maintenance and Support Services

Application maintenance and support services help you to grow with the changing technology and business needs. It deals with the integration, enhancement, upgradation and helps improve the application efficiency.

Kramah’s app maintenance services help business integrate legacy apps with modern data center, technology, platforms, and languages. We assist in maintaining and enhancing Legacy apps. Enhancing legacy apps deals with adding new functionality, redesigning the user interface or replacing the system. We offer 24×7 application support over phone, email and chat. Our application maintenance and support team can successfully migrate data for new releases

Application Maintenance Services

Corrective maintenance

We’ll identify and fix software design, logical and coding errors, bugs and defects to increase system stability, software operation consistency and your customer satisfaction.

Adaptive Maintenance

We’ll help you deliver value to your stakeholders and you will be able to compete better in the market by developing and deploying new features, adapting software to changing business and Customer needs.

Perfective Maintenance

We’ll re-design your application to adapt to changing user requirements, perform system functional enhancements, and work on increasing application performance and efficiency.

Preventive Maintenance

We’ll make sure your application is secure and stable, minimize system downtime and increase software maintainability by restructuring and optimizing the code, updating documentation and performing security audits.

Software Support Services

L1, L2 & L3 support

  • L1 Support

    Filters Help Desk calls, emails and provides basic support, real-time troubleshooting (e.g. password resets, break/fix instructions), ticket routing and escalation to Level 2 and Level 3 support. Level 1 personnel gather and analyze information about the users issues determining the best way to resolve the problem. Level 1 also provides support for configuration solutions that were resolved and documented previously by Level 2 and Level 3 engineers.

  • L2 Support

    Experienced and knowledgeable technical specialists that assist Level 1 personnel with resolution of technical problems. They investigate the raised issues and check for known solutions to complex issues. These engineers are especially knowledgeable in resolution and prevention of general IT infrastructure issues (troubleshooting, configuration, database administration). They also work with Level 3 engineers providing support in complex cases. L2 engineers handle issues escalated from L1. Level 2 will escalate to Level 3, if necessary.

  • L3 Support

    These are our expert Operations and CPE specialists handling the most complicated problems. L3 engineers are assisting both L1 and L2 engineers with complex, multifaceted problems as well as high severity critical issues requiring immediate resolution. They also research and develop solutions for new issues.